Pre-Order Items

Items marked as pre-order are produced in limited batches. Any delivery or ship dates provided are estimates only and may change. By placing a pre-order, you acknowledge and accept the possibility of delays. Refunds will not be issued due to shipping timeline delays.

Once an order has shipped, we are not responsible for delays, lost packages, or delivery issues caused by the shipping carrier.

Returns & Exchanges

All sales are final. We do not accept returns or issue refunds. We offer exchanges only, subject to the following conditions:

Exchange requests must be made within 30 days of receipt
Items must be unused, undamaged, and in original packaging
Customer is responsible for return shipping costs unless the item is damaged or defective

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery. Include:

Your order number
A brief description of the issue
Clear photos of the damaged item and packaging

If the claim is approved, we will offer a replacement or exchange at no additional cost.